End-to-End Encryption
Every transaction and data exchange on Jetway is protected by 256-bit SSL encryption, making it virtually impossible for any third party to intercept.
Data is never sold
Your personal data is never sold to advertisers or third parties. This is a core principle of our Privacy Policy.
Control over your data
At Jetway, you can view, update, or request deletion of your stored data at any time.
Secure Data Storage
All user data is stored on servers that meet international security standards. Regular security audits are conducted.
Cookie transparency
This page provides full details on what cookies Jetway uses and why. You can manage your cookie preferences at any time.
GDPR Compliance
Our privacy policy is built in accordance with international GDPR standards, ensuring your data rights are fully protected.
1 Introduction & scope
Welcome to Jetway. Our Privacy Policy is designed to protect your personal information. By using the Jetway.click website and its associated mobile applications, you are considered to have agreed to this Privacy Policy.
This privacy policy explains what personal information Jetway collects, how it is used, who it may be shared with, and the steps we take to keep your data safe. We believe transparency is the foundation of trust — which is why every aspect is laid out in plain language.
This policy applies to all services, features, software, and websites operated by jetway.click — regardless of the device you use to access them.
If you have any questions while reading this Privacy Policy, please contact us at support@jetway.click. We're happy to answer everything in plain, simple language.
2 What Information We Collect
Jetway only collects information that is necessary for providing services, ensuring security, and meeting legal requirements. We do not collect data beyond what is needed.
| Data type | Example | Why We Collect It |
|---|---|---|
| Identity Information | Full name, date of birth, national ID | KYC Verification & Age Confirmation |
| Contact information | Email address, mobile number | Account Security & Notifications |
| Financial Information | Mobile Pay/Nagad/Rocket number, transaction history | Deposit & withdrawal processing |
| Device information | IP address, browser type, device model | Security & Fraud Prevention |
| Usage data | Login history, bet records, page visits | Service improvement & personalisation |
| Location data | Approximate geographic location (IP-based) | Regional Restrictions Verification |
Beyond the information listed above, Jetway does not collect any sensitive data such as religious beliefs, political opinions, or health information.
3 How we collect your data
Jetway collects information in several ways. The main methods are:
- Direct Payment: Information you provide directly during registration, KYC forms, payment forms, or when contacting support.
- Automatic Collection: Data collected through cookies, log files, and tracking technologies while using the website or app.
- Payment Gateway: For transactions processed via Mobile Pay, Nagad, or Rocket, limited transaction confirmation data is received from the respective gateway.
- Third-Party Verification: Information may be verified through trusted third parties when identity verification is required.
Jetway will never call or email you to ask for your password, OTP, or full card number. If you receive such a request, please contact us immediately.
4 Purpose of Data Use
Jetway uses the information collected from you solely for the following purposes:
- Account Management: Completing registration, verifying identity, and keeping your account secure.
- Payment Processing: Processing deposits, issuing withdrawals, and maintaining transaction history.
- Customer Support: Assisting with your questions, complaints, and issue resolution.
- Security Assurance: Preventing fraud, money laundering, and unauthorized access.
- Legal obligations: Meeting the requirements of applicable laws and regulatory authorities.
- Service Improvement: Improving platform features and enhancing the user experience.
- Relevant Communications: Sending important updates, promotions, and notifications (with your consent only).
Jetway does not use your data for marketing profiling or third-party advertising.
5 Data Sharing Policy
Jetway never sells your personal data. However, limited information may be shared in specific circumstances:
- Payment Processor: Only the minimum information required to process transactions with Mobile Pay, Nagad, and Rocket is shared.
- Identity Verification Services: Documents may be shared with an approved verification provider to complete the KYC process.
- Legal authorities: Data may be disclosed to relevant authorities if Jetway is legally required to do so by court order or government directive.
- Technology Partners: Technology service providers operating the platform (such as hosting or analytics) may access limited data under strict confidentiality agreements.
Outside of the cases listed above, your data is never shared with any third party — that is Jetway's firm commitment.
6 Data retention period
Jetway retains your data only for as long as necessary. As a general rule:
- Active account data is retained for as long as the account remains open.
- Even after account closure, certain data may be retained for up to 5 years to meet legal obligations.
- Transaction records are retained for a minimum of 5 years in accordance with anti-money laundering regulations.
- Cookie and session data are typically deleted within 30–90 days.
- If you withdraw consent for marketing communications, your details will be removed from the relevant lists immediately.
Once the retention period expires, your data will be securely deleted or anonymised.
7 Cookie Policy
Jetway's website and app use cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve your browsing experience.
| Cookie type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining Login Sessions & Security | Until end of session |
| Functional Cookies | Remembering Language & Preferences | 30 days |
| Analytics Cookies | Page visits & usage statistics | 90 days |
| Security cookies | Fraud Detection & Prevention | 90 days |
You can disable cookies at any time through your browser settings. However, disabling essential cookies may prevent certain platform features from functioning properly.
8 Your Rights
As a Jetway user, you have the following rights regarding your personal data:
- Right to Access: You may request to know what personal information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: Under certain circumstances, you may request that your data be deleted.
- Right to Restrict Processing: You may request that your data be used only for specific, limited purposes.
- Data Portability: You may request a copy of your data in a machine-readable format.
- Right to object: You may object to certain types of data processing.
- Right to Withdraw Consent: You may withdraw consent for marketing communications at any time.
To exercise these rights, email us at support@jetway.click. We will respond to your request within 30 days.
Certain data may not be erasable due to legal obligations. In such cases, we will inform you of the reason.
9 Security Measures
Jetway uses industry-standard technologies and processes to protect your data. The key components of our security framework are:
- TLS/SSL Encryption: All data transmitted through the website and app is secured with 256-bit encryption.
- Two-Factor Authentication (2FA): OTP verification is enabled on accounts as an additional layer of security.
- Regular Security Audits: Third-party security experts conduct regular system audits to identify vulnerabilities.
- Data Masking: Sensitive details such as phone numbers and email addresses are partially masked on the dashboard.
- Access control: Only authorised personnel are permitted access to specific data.
- Incident response plan: A dedicated team is on standby to respond swiftly to any security breach.
In the event of a security breach where your data may be at risk, we will notify you within 72 hours.
10 Children's privacy
Jetway's services are intended solely for individuals aged 18 and above. We do not knowingly collect personal data from minors.
Age verification is mandatory at registration. If an account is found to belong to someone under 18, it will be closed immediately and all associated data will be deleted.
If you become aware that a minor is using Jetway, please notify us at support@jetway.click. We will take immediate action.
11 Policy updates
Jetway may update this privacy policy from time to time, whether due to new legal obligations, changes to our services, or security improvements.
For any significant changes, we will:
- We will update the "Last Updated" date at the top of the page.
- Registered users will be notified via email or in-app notification.
- Renewed consent may be required in the event of significant policy changes.
Continued use of Jetway after any changes have been made will be considered acceptance of the updated policy. We recommend reviewing this page regularly.
12 Contact
For any questions, concerns, or requests regarding this privacy policy, please get in touch with us:
- Email: support@jetway.click
- Website: jetway.click
- Response Time: Responses are typically provided within 24–72 hours
Your privacy is our top priority. Whatever the issue, we're here to help.
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